See also chapter "GenericAgent".
This module will notify the current ticket owner.
A example of a simple generic agent module, save it under Kernel/System/GenericAgent/Simple.pm. You just need 2 functions, new() and Run(). Run() will be get the ticket id:
# --
# Kernel/System/GenericAgent/Simple.pm - generic agent notifications
# Copyright (C) 2001-2004 Martin Edenhofer <martin+code otrs.org>
# --
# $Id: developer-guide-custom-modules.sgml,v 1.6 2004/04/23 08:21:17 martin Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see http://www.gnu.org/licenses/gpl.txt.
# --
package Kernel::System::GenericAgent::Simple;
use strict;
use Kernel::System::User;
use Kernel::System::Email;
use vars qw(@ISA $VERSION);
$VERSION = '$Revision: 1.6 $';
$VERSION =~ s/^\$.*:\W(.*)\W.+?$/$1/;
# --
sub new {
my $Type = shift;
my %Param = @_;
# allocate new hash for object
my $Self = {};
bless ($Self, $Type);
# check needed objects
foreach (qw(DBObject ConfigObject LogObject TicketObject)) {
$Self->{$_} = $Param{$_} || die "Got no $_!";
}
$Self->{UserObject} = Kernel::System::User->new(%Param);
$Self->{EmailObject} = Kernel::System::Email->new(%Param);
return $Self;
}
# --
sub Run {
my $Self = shift;
my %Param = @_;
my %Ticket = $Self->{TicketObject}->GetTicket(%Param);
my %User = $Self->{UserObject}->GetUserData(UserID => $Ticket{UserID});
if ($User{UserEmail}) {
$Self->{EmailObject}->Send(
To => $User{UserEmail},
Subject => "[$Ticket{TicketNumber}] Ticket Notification!",
Body => "Hi $User{Firstname}, some info ... about $Ticket{'TicketNumber'}".
Loop => 1,
);
}
return 1;
}
# --
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