Example 13-17. Kernel/Config.pm - agent area default settings
[...]
# ----------------------------------------------------#
# agent area default settings #
# ----------------------------------------------------#
# ViewableTickets
# (The default viewable tickets a page.)
$Self->{ViewableTickets} = 25;
# ViewableTicketLines
# (Max viewable ticket lines in the QueueView.)
$Self->{ViewableTicketLines} = 18;
# ViewableTicketLinesZoom
# (Max viewable ticket lines in the QueueZoom.)
$Self->{ViewableTicketLinesZoom} = 6000;
# MaxLimit
# (Max viewable tickets a page.)
$Self->{MaxLimit} = 150;
# RefreshOptions
# (Refresh option list for preferences)
$Self->{RefreshOptions} = {
'' => 'off',
2 => ' 2 minutes',
5 => ' 5 minutes',
7 => ' 7 minutes',
10 => '10 minutes',
15 => '15 minutes',
};
# Highligh*
# (Set the age and the color for highlighting of old queue
# in the QueueView.)
# highlight age1 in min
$Self->{HighlightAge1} = 1440;
$Self->{HighlightColor1} = 'orange';
# highlight age2 in min
$Self->{HighlightAge2} = 2880;
$Self->{HighlightColor2} = 'red';
# ----------------------------------------------------#
# AgentUtil #
# ----------------------------------------------------#
# default limit for Tn search
$Self->{SearchLimitTn} = 20;
# default limit for Txt search
$Self->{SearchLimitTxt} = 20;
# viewable ticket lines by search util
$Self->{ViewableTicketLinesBySearch} = 15;
# ----------------------------------------------------#
# Ticket stuff #
# (Viewable tickets in queue view) #
# ----------------------------------------------------#
# ViewableLocks
# default: ["'unlock'", "'tmp_lock'"]
$Self->{ViewableLocks} = ["'unlock'", "'tmp_lock'"];
# ViewableStateType
# (see http://yourhost/otrs/index.pl?Action=AdminState -> StateType)
$Self->{ViewableStateType} = ['new', 'open', 'pending'];
# ViewableSenderTypes
# default: ["'customer'"]
$Self->{ViewableSenderTypes} = ["'customer'"];
[...] |